Welcome to Boat Series Store’s FAQ page! As fellow water enthusiasts, we’ve compiled answers to the most common questions about our premium sailing and kayaking equipment. Whether you’re preparing for your next aquatic adventure or need help with an order, you’ll find the information you need below.
About Our Products
What types of products do you specialize in?
We specialize in high-quality marine equipment for sailing and kayaking enthusiasts. Our product range includes fishing kayaks, pedal and paddle kayaks, Hobie sails, sailboat hardware, kayak fishing accessories, and specialized marine gear for both recreational and professional use.
Are your products suitable for beginners?
Absolutely! We cater to all skill levels, from beginners to professional sailors and kayakers. Our product descriptions clearly indicate the recommended skill level, and our customer service team can help you choose equipment that matches your experience.
How do I choose the right kayak for my needs?
Consider your primary use (fishing, recreation, or racing), body type, and storage space. Our
Fishing Kayaks section offers specialized models with rod holders and storage, while our
Pedal Kayaks provide hands-free operation ideal for fishing. Feel free to email our experts at
[email protected] for personalized recommendations.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your complete payment information on our servers.
Can I modify or cancel my order after placing it?
Orders can typically be modified or canceled within 1 hour of placement. After that, they enter our processing system. Email us immediately at
[email protected] with your order number, and we’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship?
We ship worldwide to water enthusiasts everywhere! (Excluding some Asian and remote regions due to customs restrictions). Our Florida-based warehouse ensures quick dispatch to North American customers while maintaining efficient global delivery.
What are my shipping options?
Standard Shipping ($12.95 flat rate):
– Carriers: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
Ideal for when you need sailing hardware or kayak accessories promptly.
Free Shipping (orders over $50):
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
Perfect for larger orders of sailboat parts or seasonal stock-ups.
How long does order processing take?
Our team of water sports enthusiasts carefully prepares your order within 1-2 business days. Each item undergoes quality inspection before shipping. You’ll receive tracking information as soon as your adventure gear leaves our Florida headquarters.
Returns & Exchanges
What is your return policy?
We stand behind every product we sell. If any item doesn’t meet your expectations, simply return it within 15 days of receipt for a full refund or exchange. Items must be in original condition with all packaging.
How do I initiate a return?
Email our customer service team at
[email protected] with your order number and reason for return. We’ll provide return instructions and make the process as smooth as calm seas!
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
Technical Support & Product Care
How should I maintain my sailing equipment?
Rinse all saltwater equipment with fresh water after use. Store sails dry and out of direct sunlight when not in use. Regularly inspect hardware for wear. Check our product care guides included with each purchase for model-specific recommendations.
What if I need parts for my Hobie sail or kayak?
We carry an extensive selection of replacement parts in our Sailboat Parts & Hardware and Kayak Accessories sections. Can’t find what you need? Email our parts specialists with your model number.
Do you offer assembly instructions for kayaks?
Most kayaks require minimal assembly. Detailed instructions are included, and many models feature tool-free assembly. For complex setups like pedal-drive systems, we provide online video tutorials – just ask!
Contact Information
Still have questions? Our team of fellow water lovers is here to help!
Email: [email protected]
Business Address: 3218 Foley Street, Boynton Beach, US 33436
We typically respond within 24 hours during business days (Monday-Friday, 9AM-5PM EST).
Smooth sailing and happy paddling from all of us at Boat Series Store!
